Accommodation is by reservation only. We require your credit card details. We do not charge against it, but it is held as guarantee should cancellation occur.
Due to our intimate size, any cancellation affects us significantly. Consequently, the following cancellation policy applies:
Cancellation within 30 days of arrival 25% charge
Cancellation within 7 days of arrival 100% charge
Naturally, we will make every attempt to re-sell the room(s) and night(s) booked in question and if successful, we will reimburse your payment. We advise our guests to arrange their travel insurance.
Chalet Eiger Lodge provides for their guests peace & tranquility in a relaxed atmosphere. Therefore, we regret that we are not able to accommodate children under the age of 15 years unless you are booking 3 or more suites.
For the current seasonal room rate we will provide you with many additional complimentary services to make your Ski break memorable at Whakapapa. Included in the room rates are:
Continental or cooked breakfast to set you up for the slopes
Complimentary drop off at the Taupo - Whakapapa shuttle (Cost is $39 return per adult return)
Complementary pick up from the shuttle on its return
Ski storage and drying room
Complimentary Wine and Cheeseboard in suite
Sauna available for use
Hydrotherapy spa in Ruapehu suite
Après-ski - mulled wine in front of a roaring fire
A hearty evening meal to prepare you for the next day's skiing
Minimum 2 nights stay with a 10% discount for 3 or more nights
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