This Policy explains how we at Chalet Eiger Luxury Boutique Lodge use any personal information we collect about you. Chalet Eiger may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2018


How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What information Do We collect about you?

When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and phone number of the person making the booking. We also collect a debit or credit card number to take the deposit when appropriate.

How we use the information we hold on you?

We use your home address as part of the card payment processing to validate the credit card.


We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.


After your stay you will receive an automatic email from our booking system asking you provide feedback. We also send you an additional email checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.

We will not use your phone number to contact you unless it for an emergency and/or we have been unable to contact you by email.

How is your data stored?

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third-party system, Little Hotelier.
Neither we nor Little Hotelier will share your information with any third party unless there is a legal reason for doing so.

Marketing

We would like to stay in touch with you to send information about Chalet Eiger, any special offers we may have or local events. We send occasional emails (normally no more than one a month) to people on our distribution list. The distribution list is managed by ourselves.

If you would like to receive these updates, please contact us.


If you may change your preferences or wish to be removed from our mailing list, please contact us at any time.
We will not pass your details onto any third party.


Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please email us at stay@chaleteiger.co.nz


Links to Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other PRIVACY POLICY website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 

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